Brent CCG has commissioned Brent Referral Optimisation Service (BROS) as the referral process for its patients.
The referral process has been introduced throughout GP Practices in Brent. This will involve all 1st Outpatient and Urgent GP Referrals and means that if you have an appointment and your GP decides that you need to have a referral they now follow a referral management process. This involves sending the referral to a triaging service to ensure that the referral is correct and following the preferred clinical pathways. Once it has been decided that the referral is appropriate and that it has all the necessary attachments e.g. most recent blood test results etc the BROS team will contact the patient by telephone for an appointment at a suitable hospital or clinic and at a date and time that is convenient for the patient to attend.
The Brent Referral Optimisation Service is expected to provide a data source for audit in terms of quality and improvement, to shape future service redesign and provide feedback mechanisms which would inform practice based referral performance.
When a GP refers a patient during the consultation, they will hand a letter to the patient explaining the Brent Referral Optimisation Service, they will check contact details with the patient to ensure that the practice has the most up to date mobile/telephone number and address so that the BROS team can contact the patient easily. They will also include whether the patient has any communication needs i.e. Requires an interpreter, uses text phone, needs large print. The GP will also make sure that any strong preferences and instructions are clearly identified on the referral.
You would normally receive a telephone call within two days of BROS receiving the referral letter from the GP. If the BROS team have tried to call you and have had difficulty in contacting you then they will write to you.
If you do not receive a telephone call from the Brent Referral Optimisation Service then you are advised to call BROS Freephone number 0800 027 9289 and their email address BROS@nhs.net for you to follow up any query. between 8.00am – 6.00pm Monday to Friday, 9.00am – 12 .00 noon on Saturday to ensure that they have received your referral and that they are dealing with it.
This referral management service excludes referrals for: -
- 2 week waits
- Mental Health
- GP Direct Access – Imaging or Tests
- Domicillary Visits – District Nurses
- Maternity and Obstetrics
These referrals will be dealt with in the usual way. Brent Optimisation Referral Service welcomes your feedback on your experience of the referral process
Please visit www.bexleyhealthlimited.co.uk/feedback-to-bhl
BROS patient letter